Terms of Service (Zack Fitness)

Last updated: 12 August 2025

1) Who we are

Zack Fitness we provides premium one-to-one personal training and related services in London.
Business name: [Zack Fitness]
Address: [34–35 Hatton Garden, London, EC1N 8DX]
Email: [in**@************************er.com]
Phone: [(+44) 7403 109 102]
Website: [https://zackfitnesspersonaltrainer.com]

By booking or using our services, you agree to these Terms.

2) Services

• One-to-one training, assessments, nutrition guidance, and progress reviews.

• Sessions are delivered at [studio/gym ] or mutually agreed locations.

• We may update services, pricing, or availability at any time (reasonable notice given for existing clients).

3) Medical & Safety Disclaimer (important)

• You confirm you are fit to exercise and will disclose relevant health conditions/injuries.

• Our trainers are not medical professionals; nothing provided is medical advice.

• You must follow safety instructions and use equipment responsibly.

• If you feel unwell, stop immediately and inform your trainer.

• Results are individual and not guaranteed.

4) Bookings, Late Arrivals & No-Shows

• A session is confirmed only after payment/confirmation through [booking system or method].

• Late arrivals: sessions end at the scheduled time.

• No-show: charged in full.

5) Cancellations & Rescheduling

• Client cancellations/reschedules require at least 48 hours’ notice to avoid being charged.

• Changes must be made via [booking app/email/WhatsApp].

• If we cancel, we’ll offer a rebook or a refund for that session.

6) Packages, Expiry & Transfers

• Session packs must be used within [6] months of purchase unless otherwise stated.

• Packs are non-transferable and non-refundable once the first session is taken (statutory rights unaffected).

7) Fees & Payments

• Current prices are shown on the website or provided in writing.

• Payment due in advance via [card/bank transfer/booking platform].

• We may change prices; changes won’t affect confirmed pre-paid sessions.

8) Nutrition Guidance

• Provided for education and general wellness.

• Check with a qualified healthcare professional if you have medical conditions or special dietary needs.

9) Conduct & Facility Rules

• You must respect staff, other clients, and gym rules.

• We may end a session or terminate services for unsafe or inappropriate behaviour (no refund for the session if terminated due to your conduct).

10) Photography, Testimonials & Social Media

• We will only use your photos/videos/testimonials for marketing with your explicit consent.

• You may withdraw consent at any time for future use (past published materials may remain in circulation).

11) Personal Belongings

• Bring minimal valuables. We are not liable for lost or stolen items.

12) Liability

• We do not exclude liability for death or personal injury caused by our negligence, or for fraud.

• Subject to the above, our liability to you is limited to the amount you paid for the impacted services.

13) Intellectual Property

• All plans, programmes, and materials we provide are for your personal use only and may not be shared, resold, or reproduced without permission.

14) Minors

• Services for clients under 16 require written parental/guardian consent and may require guardian presence depending on venue policy.

15) Complaints

• Email [in**@************************er.com]. We aim to respond within 5 working days.

16) Governing Law

• These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of its courts.